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Integrating Netsparker Standard with Freshservice

Freshservice is a Freshworks product. It is a cloud-based IT service desk that lets users create, track, prioritize, and assign tickets. Freshservice has Information Technology Infrastructure Library (ITIL) features that help with problem and change management.

This topic explains how to configure Netsparker Standard to send a detected vulnerability to Freshservice (including using the wizard).

For further information, see Configuring the User Interface for Custom Send To Actions in Netsparker Standard and Configuring Auto Send To Actions in Netsparker Standard and What Systems Does Netsparker Integrate With?.

Freshservice Fields

This table lists and explains the Freshservice fields in the Send to Actions tab.

Button/Section/Field

Description

Add

Select to add an integration.

Delete

Select to delete the integration and clear all fields.

Configure Send To

Select to configure the integration using the Settings Wizard instead of doing it manually.

Create Sample Issue

Once all relevant fields have been configured, select to create a sample issue.

Action

This section contains general fields about the Send to Action.

Display Name

This is the name of the configuration that will be shown in menus.

Mandatory

This section contains fields that must be completed.

Server URL

This is the server URL.

API Key

This is the API Access Key for authentication.

Requester ID

This is the member identifier of the person who requested the issue.

Vulnerability

This section contains fields with vulnerability details.

Body Template

This is the template file that is used to create description fields.

Title Format

This is the string format that is used to create the vulnerability title.

Optional

This section contains optional fields.

Group ID

This is the group identifier of the group to which the problem is assigned.

Agent ID

This is the agent identifier to whom the problem is assigned.

Priority ID

This is the priority identifier.

Due Days

This is the number of days from the date the issue was created to the date it's due.

How to Integrate Netsparker Standard with Freshservice

  1. Open Netsparker Standard.
  2. From the Home tab on the ribbon, select Options > Send To Actions.

  1. From the Add drop-down, select Freshservice.
  1. In the Mandatory section, complete the connection details:
    • Server URL
    • API Key
    • Requester ID
  1. In the Vulnerability section, you can change the default Body Template and Title Format.
Body templates are stored in %userprofile%\Documents\Netsparker\Resources\Send To Templates. If you use your own custom templates, store them in this location.
  1. In the Optional section you can specify:
    • Group ID
    • Agent ID
    • Priority ID
    • Due Days
  1. Select Create Sample Issue to confirm that Netsparker Standard can connect to the configured system. The Send To Action Test confirmation dialog is displayed.
  2. Select Apply or OK to save the integration.

How to Integrate Netsparker Standard with Freshservice Using the Wizard

Instead of configuring the settings manually, the configuration wizard can help you with the settings.
  1. Open Netsparker Standard.
  2. From the Home tab on the ribbon, select Options > Send To Actions.
  3. From the Add drop-down, select Freshservice.
  4. Select Configure Send To to launch the wizard.

  1. Select Next.

  1. From the Authentication step, complete the Server URL and API Key fields, and select Test Credentials. When the confirmation message - Your credentials are confirmed- is displayed, select Next.

  1. In the Requester step, select a requester, then Next.

  1. In the Groups step, select a group, if required.
  2. Select Next.

  1. In the Agent step, select an agent, if required.
  2. Select Next.

  1. In the Priority step, select a priority, if required.
  2. Select Next.

  1. In the Other Fields step, complete the Due Days field, if required.
  2. Select Next.

  1. In the Summary step, review your settings and select Finish. The Settings are applied automatically. You are returned to the Send To Actions fields.

How to Delete the Freshservice Integration

  1. Open Netsparker Standard.
  2. From the Home tab on the ribbon, select Options > Send to Actions.
  3. Select Freshservice.
  4. Select Delete.

How to Export Reported Vulnerabilities to Projects in Freshservice

Please ensure that you have first configured Freshservice integration (see How to Integrate Netsparker Standard with Freshservice).
  1. Open Netsparker Standard.
  2. From the ribbon, select the File tab. Local Scans are displayed. Double-click the relevant scan to display its results.
  3. In the Issues panel, right-click the vulnerability you want to export and select Send to Freshservice. (Alternatively, from the ribbon, click the Vulnerability tab, then Send To Freshservice.) A confirmation message and link are displayed at the bottom of the screen.

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