Integrating Netsparker Standard with Freshservice

Freshservice is a Freshworks product. It is a cloud-based IT service desk that lets users create, track, prioritize, and assign tickets. Freshservice has ITIL (Information Technology Infrastructure Library) features that help with problem and change management.

This topic explains how to configure Netsparker Standard to send a detected vulnerability to Freshservice (including using the wizard).

For further information, see Configuring the User Interface for Custom Send To Actions in Netsparker Standard and Configuring Auto Send To Actions in Netsparker Standard and What Systems Does Netsparker Integrate With?.

Freshservice Fields

This table lists and explains the Freshservice fields in the Send to Actions tab.

How to Integrate Netsparker Standard with Freshservice

1. Open Netsparker Standard.
2. From the Home tab on the ribbon, click Options. The Options dialog is displayed.
3. Click Send To Actions.

4. From the Add dropdown, select Freshservice. The Freshservice fields are displayed.

5. In the Mandatory section, complete the connection details:
   • Server URL
   • API Key
   • Requester ID
6. In the Vulnerability section, you can change the default Body Template and Title Format.

Body templates are stored in %userprofile%\Documents\Netsparker\Resources\Send To Templates. If you use your own custom templates, store them in this location.

7. In the Optional section you can specify:
   • Group ID
   • Agent ID
   • Priority ID
   • Due Days
8. Click OK.
9. Click Create Sample Issue to confirm that Netsparker Standard can connect to the configured system. The Send To Action Test confirmation dialog is displayed.

10. In the Send To Action Test dialog, click the Issue number link to open the issue in Freshservice in the default browser.

How to Integrate Netsparker Standard with Freshservice Using the Wizard

Instead of configuring the settings manually, the configuration wizard can help you with the settings.

1. Open Netsparker Standard.
2. From the Home tab on the ribbon, click Options. The Options dialog is displayed.
3. Click Send To Actions.
4. From the Add dropdown, select Freshservice. The Freshservice fields are displayed.

5. Click Configure Send To to launch the wizard. The Send To Configuration Dialog is displayed.

6. Click Next. The Authentication step is displayed.

   

7. Complete the Server URL and API Key fields, and click Test Credentials.
8. When the confirmation message, Your credentials are confirmed, is displayed, click Next. The Requester step is displayed.

9. Select a requester, and click Next. The Groups step is displayed.

10. If required, select a group, and click Next. The Agent step is displayed.

11. If required, select an agent, and click Next. The Priority step is displayed.

12. If required, select a priority, and click Next. The Other Fields step is displayed.

13. If required, complete the Due Days field, and click Next. The Summary step is displayed.

14. Review your settings, and click Finish. The Settings are applied automatically. You are returned to the Send To Actions fields.

How to Export Reported Vulnerabilities to Projects in Freshservice

Please ensure that you have first configured Freshservice integration (see How to Integrate Netsparker Standard with Freshservice).

1. Open Netsparker Standard.
2. From the ribbon, select the File tab. Local Scans are displayed. Double-click the relevant scan to display its results.

3. In the Issues panel, right click the vulnerability you want to export and select Send to Freshservice. (Alternatively, from the ribbon, click the Vulnerability tab, then Send To Freshservice.) A confirmation message and link are displayed at the bottom of the screen.

4. Click the Freshservice Send To Action is executed for the selected vulnerability. link to view the newly-created issue in Freshservice.
5. The vulnerability is automatically exported to Freshservice. You can view it on Freshservice's Problems page.