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Integrating Netsparker Enterprise with Freshservice

Freshservice is a cloud-based IT help-desk and service management system. It enables organizations to collaborate between agents, isolate problems, and form links between incidents.

This topic explains how to configure Netsparker Enterprise to send a detected vulnerability to Freshservice.

For further information, see What Systems Does Netsparker Integrate With?.

Freshservice Fields

This table lists and explains the Freshservice fields in the New Freshservice Integration window.




This is the name of the configuration that will be shown elsewhere.


This section contains fields that must be completed.

Server URL

This is the Freshservice server URL to which to issues are sent.


This is the API key for authentication.

Requester ID

This is the member identifier of the person who requested the issue.

Title Format

This is the string format that is used to create the vulnerability title.


This section contains optional fields.

Group ID

This is the group identifier to which the problem is assigned.

Agent ID

This is the identifier of the agent to which the problem is assigned.

Priority ID

This is the priority identifier.

Due Days

The number of days from the date the issue was created to the date it's due.

Create Sample Issue

Once all relevant fields have been configured, click to create a sample issue.

How to Integrate Netsparker Enterprise with Freshservice

  1. Log in to Netsparker Enterprise.
  2. From the main menu, click Integrations then New Integration.

  1. From the Issue Tracking Systems section, click Freshservice. The New Freshservice Integration wizard is displayed, open at the General Information step.

  1. In the Name field, enter a name for the integration.
  2. In the Title Format field, enter the required format.
  3. Click Next. The Authentication step is displayed.

  1. Complete the Server URL and API Key fields, and click Test Credentials. If the Server URL and API key you entered are correct, a 'Success' status message is displayed.
  2. Click Next. The Requester step is displayed.

  1. From the Requester ID, dropdown, select an option.
  2. Click Next. The Groups step is displayed.
  1. If required, from the Group ID dropdown, select an option.
  2. Click Next. The Agent step is displayed.

  1. From the dropdown, select an Agent ID (if required).
  2. Click Next. The Priority step is displayed.

  1. If required, from the Priority ID dropdown, select an option.
  2. Click Next. The Other Fields step is displayed.

  1. If required, in the Due Days field, enter a number of days.
  2. Click Finish.
  3. The newly-added integration is displayed on the Integrations page.

  1. If you want to update the information, click Editand amend the details.

  1. Click Create Sample Issue to confirm that Netsparker Enterprise can connect to the configured system. A confirmation message is displayed to confirm that the sample issue has been successfully created.

  1. In the confirmationmessage, click the Issue number link to open the issue in your default browser.
  2. If the Freshservice integration is not configured correctly, Netsparker Enterprise will correctly route the following descriptive error messages to you. Sample error messages may be displayed as illustrated:
    • If the Api KEY was entered incorrectly

  1. Click Save to save the integration.

How to Export Reported Vulnerabilities to Projects in Freshservice

There are several ways to send issues to Freshservice with Netsparker Enterprise:

  • Once notifications have been configured, you can configure Netsparker Enterprise to automatically send vulnerabilities after scanning has been completed (see How to Configure a Notification to Report Vulnerabilities to an Issue Tracking System).
  • You can send one or more issues from the Issues window:
    • You must have Manage Issue permission.
    • From the main menu, select Issues, then All Issues. The Issues window is displayed.
    • Select one or more issues you want to send.
    • Click Send To, then Freshservice.

    • A popup is displayed, with a link to the issue you have sent to Freshservice. If there is an error, this information will be displayed instead.

  • You can send an issue from the Recent Scans window:
    • From the main menu, click Scans then Recent Scans.

    • Next to the relevant scan, click Report. The report is displayed.
    • Scroll down to the Technical Report section.
    • From the list of detected vulnerabilities, click to select an issue and display its details.

    • Click Send To, then Freshservice.

    • If you have previously submitted this vulnerability to Freshservice, it will already be accessible. You cannot submit the same issue twice.
  • After sending the issue, you can view it via Freshservice.


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