Support Engineer

We are looking for a Technical Support Engineer to provide enterprise level technical support to our customers.

The Technical Support Engineer is responsible for providing high-quality technical support for the Netsparker software.

This person will also work on other programming and documentation projects as required. For entry-level applicants we are willing to train the right candidate.

Support Engineers deliver effective technical customer support to our rapidly growing customer base, delivering solutions to both technical and non-technical end users.

This engineer will provide support via phone, web, email, chat and other channels as required.

Responsibilities

  • Take ownership of customer issues reported and see problems through to resolution
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Provide prompt and accurate feedback to customers
  • Ensure proper recording and closure of all issues
  • Prepare accurate and timely reports
  • Document knowledge in the form of knowledge base tech notes and articles

Requirements

  • Excellent written and verbal communication skills (English)
  • Proven working experience in enterprise technical support, IT support or as a technical engineer
  • Strong problem-solving skills
  • Excellent client-facing skills

Required Technical Skills

  • Knowledge of Windows, and general desktop support issues
  • Experience with a scripting language, Javascript, PHP, Python, Ruby, Perl
  • Detailed Knowledge of HTTP protocol
  • Basic TCP/IP and other networking concepts
  • Familiarity with some network tools like Fiddler, Wireshark
  • Experience with basic web development, HTML, and SQL

Bonus Skills

  • Familiarity with basic security topics such as XSS and SQL Injection

Location

This is a remote-only position. You must be able to work around the 9AM - 6PM PST.

How To Apply

To apply, email your resume to hr@netsparker.com with subject "Support Engineer". Please, no recruiters or agencies.

About Netsparker

Netsparker develops industry leading desktop and cloud based automated web application security scanners. Netsparker scanners are very easy to use and their proof-based vulnerability scanning technology enables you to easily and automatically detect SQL Injection, Cross-site scripting and other vulnerabilities in your websites, web applications and web services.

Netsparker’s unique scanning, detection and auto exploitation techniques allow the web vulnerability scanners to be dead accurate. Therefore you do not have to waste time manually verifying the scanner’s findings and instead can focus on fixing the identified vulnerabilities. Netsparker scanners are trusted and used by world renowned companies such as Samsung, Ernst & Young, Skype, NASA, ISACA and ING Bank.

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